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Portugal, Lisbon, Beauty Care

Key Account Manager


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Reach key account specific net sales and profitability targets
  • Ensure in all channels of the key account the adequate assortment and promotion shares for our categories
  • Ensure the right steering of and cooperation with the sales force in order to achieve key account targets on outlet level
  • Customer Management
      • Prepare and present key account specific account plan for approval
      • Implement and execute account plan
      • Build up a strong and long-term oriented relationship with the key account(s) on all relevant operational level
  • Steer and control commercial budget of the key account(s) and inform actively on monthly basis about clients performance in the market and about our development within the client
  • Provide Demand Planning and Customer Service with the best possible figures concerning promotional forecast of the key account in order to guarantee a smooth flow of goods and payments and to minimize complaints
  • Cooperate with sales related departments in order to identify improvements in the processes of marketing, administrative and/or logistics management
  • Report International Customer sales and market share evolution to IKAM
  • Share knowledge and best practices in international account meetings with others KAMs and IKAM


  • Previous experience (1-2 years) to show standing / credibility vs. clients
  • Experience and knowledge of FMCG account / key account management
  • Commercial mindset: (sales, profitability steering, balance of short term steering, mid/long term commercial strategic perspective
  • Strong financial/business mindset
  • Strong leader + relationship manager (external clients; internal with marketing+trade team, outsources staff pushing, customer ops. etc. etc.) 
  • Results/solutions deliverer
  • Strong presentation and communication skills
  • Good level of english
JOB ID: 190000UE
JOB ID: 190000UE