Com base num forte legado de cerca de 150 anos, estamos a liderar o caminho para reimaginar e melhorar a vida todos os dias. Hoje e para as próximas gerações. Através das nossas marcas e tecnologias inovadoras e sustentáveis, e das nossas equipas em todo o mundo. A Henkel ocupa posições de liderança em negócios industriais e de consumo: o nosso portfólio inclui reconhecidos produtos de cuidado capilar, detergentes e amaciadores para roupa, bem como adesivos, selantes e revestimentos funcionais.
Customer Service Specialist
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About this Position
The Specialist TIS is responsible for providing first-line remote technical support to internal and external Henkel Adhesive Technologies customers across Latin America, mainly in Spanish, Portuguese, and/or English. This role focuses on delivering timely and accurate technical solutions related to adhesives, surface treatment products, functional coatings, dispensing equipment, and troubleshooting or failure analysis.
What you´ll do
- Support to internal and external Henkel Adhesive Technologies customers across Latin America.
- Delivering timely and accurate technical solutions related to adhesives, surface treatment products, functional coatings, dispensing equipment, and troubleshooting or failure analysis.
- Manages customer inquiries through multiple channels, including phone, email, and chat, while collecting relevant technical information to recommend suitable products, equipment, or escalation paths.
- Identifies sales leads, follows up on customer needs, shares feedback with the organization, and supports the identification of new product development opportunities.
- Responding to technical inquiries, escalating complex cases to second-level support when required, submitting and following up on RAW, SDS, and SFG requests, translating technical data sheets, participating in technical trainings, and sharing knowledge locally and globally.
- Contributes to process quality by applying the Quality Management System in accordance with ISO 9001:2015 and identifying continuous improvement opportunities.
What makes you a good fit
- Strong customer service orientation.
- Ability to manage customer inquiries professionally through phone, email, and chat, ensuring timely and accurate responses.
- Technical problem-solving skills.
- Capability to analyze technical requests related to adhesives, surface treatment, equipment, functional coatings, and troubleshooting or failure analysis.
- Communication skills.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Flexible Benefits
- Meal vouchers
- Savings fund
- Friday early finish
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26099869
Job Locations: Mexico, Estado De México, Huixquilucan
Contact information for application-related questions: Recruitment.LATAM@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
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FAQ
Estou interessado em várias ofertas de emprego. Posso candidatar-me a várias vagas em simultâneo?
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A oferta de emprego está escrita em inglês – devo escrever a minha candidature em inglês também?
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