Com base num forte legado de cerca de 150 anos, estamos a liderar o caminho para reimaginar e melhorar a vida todos os dias. Hoje e para as próximas gerações. Através das nossas marcas e tecnologias inovadoras e sustentáveis, e das nossas equipas em todo o mundo. A Henkel ocupa posições de liderança em negócios industriais e de consumo: o nosso portfólio inclui reconhecidos produtos de cuidado capilar, detergentes e amaciadores para roupa, bem como adesivos, selantes e revestimentos funcionais.
Customer Service Experience Specialist
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About this Position
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. Join us as a CSX Specialist to deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new Henkel customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs.
What you´ll do
- Handle customer questions and provide information to resolve any issues, manage orders and deliveries providing high quality customer service;
- Full accountability for customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor);
- Identify opportunities using customer feedback, share insights with the relevant functions and ensure proper follow-up;
- Process Sales documentation and related administrative tasks;
- Maintain customer relationship and contact with logistics service provider, cooperation with cross-functional teams;
- Keep monitoring of orders;
- Create delivery note and invoice in the system;
- Track customer open orders and shipments;
- Perform daily, weekly, monthly administrative tasks;
What makes you a good fit
- Bachelor's Degree;
- Minimum 2 years of relevant work experience;
- Business level of English and Bulgarian languages;
- Accuracy, reliability, good time management skills;
- Flexible personality with excellent communication and relationship management skills;
- User level computer skills are required'
- SAP, MS Office and Sales Force knowledge'
Some perks of joining Henkel
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- 25 days’ holiday
- Meal vouchers
- Presents at Christmas, Easter etc
- Medical & Life insurances
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26093134
Job Locations: Bulgaria, Sofia-Grad, Sofia
Contact information for application-related questions: bg.recruitment@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
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FAQ
Estou interessado em várias ofertas de emprego. Posso candidatar-me a várias vagas em simultâneo?
Sim, só tens de preencher o teu perfil no nosso sistema online. A partir do momento em que tens o perfil compelto, poderás candidatar-te a vários cargos.
A oferta de emprego está escrita em inglês – devo escrever a minha candidature em inglês também?
Sim, por favor. A Henkel é uma empresa internacional e tu trabalharás com colegas de diferentes partes do mundo e por isso, o inglês é a nossa língua oficial. A regra é: por favor escreve a tua aplicação na mesma língua do formulário.
Vou receber um feedback durante o processo de candidatura?
Cada posição que temos em aberto na Henkel é único, e encontrar o candidato certo é importante tanto para o candidato contratado, bem como para a Henkel. Nós queremos ter certeza de que tanto o candidato como a empresa se encaixam mutuamente. Iremos dar feedback aos candidatos ao longo de todo o processo.
Quem devo contactar de tuver alguma dúvida sobre a minha candidatura?
A nossa equipa de recrutamento irá ajudar-te com qualquer coisa relacionada com a tua candidatura. Podes falar com a equipa aqui.