Com base num forte legado de cerca de 150 anos, estamos a liderar o caminho para reimaginar e melhorar a vida todos os dias. Hoje e para as próximas gerações. Através das nossas marcas e tecnologias inovadoras e sustentáveis, e das nossas equipas em todo o mundo. A Henkel ocupa posições de liderança em negócios industriais e de consumo: o nosso portfólio inclui reconhecidos produtos de cuidado capilar, detergentes e amaciadores para roupa, bem como adesivos, selantes e revestimentos funcionais.
Internship as Customer Service Assistant
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About this Position
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop What makes you a good fit. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
What you´ll do
- Interaction with customers; the resource will be the first point of contact for external customers
- Management of Order-to-Cash processes (from order receipt to correct delivery and invoicing and any after-sales disputes)
- Collaboration with the rest of the team and other internal departments (Supply Chain, Sales, Logistics)
- Work with automated processes (EDI)
What makes you a good fit
- Good interpersonal and communication skills
- Ability to work in a team
- Good organisational skills (planning daily activities and managing priorities)
- Knowledge of ERP (SAP) and Service Cloud systems is considered a plus
- Italian is mandatory; a solid knowledge of English is required (many of the functions we interface with are based abroad)
- Proactive approach to improving end customer service (proactivity and problem solving)
Some perks of joining Henkel
- Flexible and hybrid work scheme with flexible hours
- Diverse national and international growth opportunities
- Free Canteen
- Product box, every two months
- Special discount at “Corporate Benefits”
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25089026
Job Locations: Italy, Lombardy, Milano
Contact information for application-related questions: humanresources-italy@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
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FAQ
Estou interessado em várias ofertas de emprego. Posso candidatar-me a várias vagas em simultâneo?
Sim, só tens de preencher o teu perfil no nosso sistema online. A partir do momento em que tens o perfil compelto, poderás candidatar-te a vários cargos.
A oferta de emprego está escrita em inglês – devo escrever a minha candidature em inglês também?
Sim, por favor. A Henkel é uma empresa internacional e tu trabalharás com colegas de diferentes partes do mundo e por isso, o inglês é a nossa língua oficial. A regra é: por favor escreve a tua aplicação na mesma língua do formulário.
Vou receber um feedback durante o processo de candidatura?
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Quem devo contactar de tuver alguma dúvida sobre a minha candidatura?
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